Terms of Service

You must read and agree to these terms, and our Privacy Policy, before using the Service. If you're agreeing on behalf of a business, you're confirming you have the authority to bind that business to these terms.

ReviewEngine helps a local service business collect Google reviews from its own past and current customers. You connect your Google Business Profile, import or send us your customers' contact details, and the Service sends them a review request by email on a compliant schedule, drafts suggested replies to reviews that come in, and checks your message templates against Google's review policies before they can be used.

The Service is offered to businesses and professionals for business use, not to individual consumers acting in a personal capacity. You must be at least 18 and able to form a binding contract to create an account.

You're responsible for the security of your account credentials and for all activity under your account, including that of any team member you invite. Tell us immediately if you suspect unauthorized access. An account owner can invite team members with a limited ("member") role that can't access billing, team management, or certain other owner-only areas — you're responsible for who you grant access to and at what level.

ReviewEngine is offered as a single paid plan, billed either monthly or annually: $20/month, or $200/year (equivalent to two months free versus paying monthly). Prices are subject to change with reasonable advance notice to existing subscribers; a price change never applies retroactively to a period you've already paid for.

Free trial

New accounts get a 7-day free trial with no credit card required. During the trial, and if it lapses without you subscribing, you retain full access to everything already in your account — your contacts, templates, campaign history, and reviews stay visible. What's paused is the ability to start sending new review requests until you subscribe. Nothing is deleted when a trial ends.

Payment processing

NEEDS LEGAL REVIEW — this section previously named Lemon Squeezy as our merchant of record. That integration has been removed while we switch payment providers — paid subscriptions cannot currently be purchased or renewed through the product. Replace this section with the new processor's actual name and role (merchant of record vs. payment facilitator changes what we can honestly claim about who handles sales tax/VAT) before re-enabling paid subscriptions.

Renewal & cancellation

Subscriptions renew automatically at the end of each billing period until canceled. You can cancel at any time from Settings → Billing; cancellation stops future charges but (consistent with the trial-expiry behavior above) does not delete your existing data — your account moves to a non-sending state, the same as a lapsed trial, until you resubscribe.

NEEDS LEGAL REVIEW — this draft doesn't state a refund policy (e.g., prorated refunds on cancellation, or a money-back window) because none is implemented in the product or decided on yet — add one deliberately rather than defaulting to "no refunds" here without that being an actual business decision.

You agree to use the Service only for its intended purpose — collecting genuine reviews from your own real customers — and specifically agree NOT to:

• Attempt to gate, filter, or selectively route review requests based on a customer's sentiment or expected rating ("review gating"). This is a material condition of your use of the Service, not merely a description of how it's built: every customer you add must receive the same review request and the same review link as every other customer, regardless of how you expect them to feel about your business. Review gating violates Google's review policies and, in the United States, the FTC's rule on fake and deceptive reviews — using the Service to attempt it, work around its absence of a gating feature, or ask us to build one is a breach of these terms and grounds for immediate termination.
• Ask a reviewer to name a specific staff member, or request a specific star rating, in a message template.
• Offer a discount, gift, refund, or other incentive in exchange for a review.
• Collect review requests via an on-premises kiosk or point-of-sale prompt.
• Upload contact data you don't have a legitimate basis to send a review request to.
• Use the Service to send spam, or any message unrelated to requesting a review of a real transaction.
• Attempt to bypass rate limits, reverse-engineer the Service, or interfere with its normal operation.
• Use another tenant's data, account, or API key without authorization.
• Use the Service in any way that violates applicable law.

You retain ownership of your business data and the end-customer contact data you send us. You grant us a limited license to process that data solely to provide the Service to you (see our Privacy Policy for the specifics of how and with whom). You're responsible for having the right to share your end-customers' contact details with us for this purpose — for example, that they're real recent or past customers of your business, not a purchased or scraped list.

The Service integrates with third parties we don't control, and we're not responsible for their availability, accuracy, or policy changes:

• Google Business Profile — connecting your profile requires you to comply with Google's own terms and review policies. If Google changes or restricts its API, or suspends your Business Profile for reasons outside our control, review syncing/posting may stop working through no fault of ours.
• Zapier / Make.com — if you connect one of our integrations, your use of their platform is governed by their own terms, separate from these.
• Anthropic (Claude API) — powers our compliance checker and AI-drafted reply suggestions. Suggested replies are exactly that — suggestions for you to review and approve before anything is posted publicly to your Business Profile; we don't post an AI-drafted reply without your action.

We own the Service, including its software, design, and default message templates. You may use compliant default templates as-is or edit them for your own account; nothing here grants you rights to our brand, code, or design beyond using the Service as intended.

The Service is provided "as is" and "as available." We don't warrant that it will be uninterrupted or error-free, that a specific number of reviews will result from using it, or that Google will never change a policy or API in a way that affects the Service. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, ReviewEngine won't be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim arose.

NEEDS LEGAL REVIEW — a liability cap and exclusion of consequential damages is standard, but the specific numbers/carve-outs above are a reasonable starting draft, not a number chosen for your actual risk profile or insurance coverage — counsel should confirm this against your actual liability insurance and jurisdiction's enforceability rules for this kind of clause (some jurisdictions don't allow disclaiming certain warranties at all).

You can cancel your subscription and stop using the Service at any time from Settings. We may suspend or terminate your account if you breach these terms — including the review-gating prohibition above — or if required by law.

Consistent with our actual data-retention behavior (see Privacy Policy → How long we keep it), closing your account does not automatically and immediately erase your data — deletion is handled on request. If you want your data deleted on account closure, tell us and we'll act on it.

NEEDS LEGAL REVIEW — this session has no verified answer for what jurisdiction/governing law and dispute resolution process should be named here (arbitration vs. courts, which country/state, venue). BILLING.md notes the payment processor was switched specifically because the previous one doesn't support Pakistan-domiciled businesses, which may be relevant to where the operating entity is domiciled — but that's an inference from a billing decision, not a confirmed legal fact, and shouldn't be treated as one. This section needs the real, confirmed entity/jurisdiction filled in by you and reviewed by counsel before publishing.

If we make a material change, we'll update the "Last updated" date above and notify active subscribers by email. Continuing to use the Service after a change takes effect means you accept the updated terms.

Questions about these terms can be sent to support@reviewengine24.com.